At Diller Water Bottle, we're always here for you, especially when it comes to customer care and satisfaction. For your convenience, we've included frequently asked questions about how to care for your Diller Water Bottle,  order,shipping,care & maintenance and refund, and more.

Our FAQs also include useful tips such as:

  • How to clean stainless steel water bottle products
  • When will the order be sent out
  • What are the conditions for a replacement or refund


Q: What payment methods does Diller Water Bottle accept?
A: We accept many forms of payment including Shop Pay, Google Pay, Apple Pay and PayPal. We also accept all major credit cards such as Visa, MasterCard, Amex, Discover,and more.

Q: When will the order be sent out?
A:  After successful payment, we will prepare the shipment and send the goods in due time. Most orders will be shipped in 2 business days. If you don't want this order anymore, you can cancel the order, the refund will be returned to your account.

Q: How long will it take for my order to arrive?
A: Once we receive your order, it takes 1–2 days for processing. As soon as your order is processed, delivery times vary based on selected shipping rates. Normal delivery time takes 7-12 days

Shipping & Handling

Q: How do I know if my order has been shipped?
A: After your order is sent, we will send the logistics information to your email. You can also check the delivery of the order in the order details.

Q: Can I change my shipping address after the order has been submitted?
A:  If you need to change the receiving information, please contact us by email.


Q: What are the conditions for a replacement or refund?
A:  If the goods are defective or damaged, you can contact us to replace or refund. This replacement or refund does not cover any condition affected by abuse, neglect, alteration, accident or improper use or maintenance. 

For more questions, please contact us:

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